Here are a few of the Frequently Asked Questions that we answered for you. We cover all areas of electrical services for all sizes of businesses and organisations.

FREQUENTLY ASKED QUESTIONS

EICR Meaning and Why You May Need It

If you are a business owner, property manager, or have an estate agent or facilities management company, then you need to be aware of the importance of Electrical Condition Reports.

The electrical condition report is a record of the inspection and testing of your building’s electrical installation. It can help you to find any damage or wear and tear that may affect safety, as well as anything that may cause electric shocks or high temperatures. The report can also provide an important record of the installation at the time of inspection, which is useful when it comes to inspection testing in future years.

The aforementioned can help reduce down time when issues arise, keep your building and staff safe, and keep your maintenance up to date.

Find out more about EICR certificates here.

What Insurance Do We Have As A Company?

We have a number of different types of insurance we require to operate as a company, the number of which has increased as we have grown.

Public liability is the first insurance all companies require in this industry. This covers our clients if we happen to make a mistake. This could be anything from knocking over a chair to damaging a main water pipe. So far, we have only had to use this once in 10 years, however, it is more beneficial to have it and not need it than the alternative. This can cost us anywhere up to £18,000 a year.

Professional indemnity insurance covers our clients and ourselves in the case of errors in calculations in design. Due to the nature of our electrical installations and lighting designs coming from ourselves, we feel it is prudent to ensure our clients are protected, in addition to allowing the checking and double-checking our calculations.

Find out more about the insurance we have here.

Turning Power Off For EICR Condition Reports

In order to carry out what we refer to as, “dead tests,” yes, the power will have to be turned off. Although these tests are not essential, we advise doing them to ensure that there are no visually obvious issues. If there is no possible option for a client to have their power off for a period of time, we can still carry out the report without turning the supplies off.

A qualified electrician can carry out the report without turning off the power, but it is recommended to turn off the power to certain circuits in order to test them more effectively.

There are certain consumer units that we would deem not safe to work on live, but usually we would have needed to remove the front cover to asses this. Some installations we will not feel comfortable working live and will explain why.

How Long Does An EICR Last?

The frequency of electrical condition reports is generally determined by the local authority building regulations or the landlord’s specific requirements, but as a general rule of thumb, an electrical condition report should be carried out on a property at least every five years.

British standards state different times for different installations; for example a swimming pool is deemed 3 years between tests, whereas a shop installation would be 5 years.

Is Any Work Completed During An Electrical Condition Report?

No, the electrical condition report solely consists of the undertaking of the report therefore no work is completed. It is purely a diagnostic tool to identify any faults or areas of concern in the electrical installation.

Why Do We Charge What We Charge?

In our industry price is important, as proven by this being the determining factor on many projects we have won and lost over time.

Some of the factors that need to be considered when determining how we price our projects include: operating costs, competitor consideration, employee training, insurance and operating at a profit.

With over 10 years of experience and a meticulous attention to detail, as shown through the accreditations we hold, find out how we set our pricing and why our service is worth the money in more detail here.



Why Should You Use A NICEIC-Approved Contractor For Your Electrical Work?

Using an NICEIC-approved contractor provides assurance that the company is qualified, competent, and compliant with industry regulations.

An NICEIC-approved company has undergone rigorous auditing and testing to ensure that all their work meets the required standards and safety regulations. This means that customers can have confidence that the work they receive is safe and of a high quality.

Additionally, customers may be eligible for warranty coverage up to £50,000 if they use an NICEIC-approved contractor and there are issues with the work.



What Qualifications Do Your Engineers Have?

We employ engineers across a range of varying experience and qualifications, therefore this varies depending on where they are in their career. Engineers with the applicable experience, knowledge and qualifications will be assigned to each job depending on the requirements. Find out more about the specific qualifications our engineers have here.

What Standards Do UK Electrical Contractors Work To?

In the UK, all electrical work must comply with the standards set out in the latest edition of the IET Wiring Regulations (BS 7671). Additionally, the Electrical Safety Councilʼs Code of Practice for In-Service Inspection and Testing of Electrical Equipment is also widely used.

There are various ways different companies operate within the guidelines. There are minimum requirements that allow contractors to pass an installation or provide a satisfactory test certificate. We try to operate in such a way that we test everything possible to ensure the safety of the systems installed in buildings.



How Many People Do You Have Working For You?

Our team currently consists of roughly 20 employed people. In an industry that mainly uses subcontractors, we are proud to predominantly have employees, so they can feel safer in their working environment.

In addition to this, depending on the project or additional services we require that are not provided in house, we will on occasion use subcontractors.

We currently employ 5 apprentices who we are training in their first steps in the industry, this is incorporated with 1 day a week at college. We currently have 2 project managers, with 1 in training.

At present we have 5 fully qualified electricians working for us who are equipped with all of the relevant paperwork and experience to complete the jobs they are tasked with on-sites. This is alongside a number of employees who have recently qualified and are now solidifying their knowledge.



How Long Should I Expect A Job To Take?

Jobs vary in time depending on the job at hand. Some require special order materials, whilst others require a particular employee of the business to take care of a matter due to their accreditations and/or experience.

Before embarking on a project, we undertake a careful planning process, helping to identify whether what potentially appeared to be a simple project could demand more time, or alternatively if a seemingly complicated project could be completed quicker than anticipated.

When compiling a quote we look to explain the process, what is required from the job and how we will achieve your requirements to allow you to see how we have built the quote. To arrange your own quote, contact us here.

How Many People Will Be Needed On-Site For My Job?

This depends on the type of job and the health and safety guidelines we have to abide by. Some low level jobs, that require no steps, no live working and no power tools can be done by one person, however, sometimes we may require 3 people to ensure the job can be done in a manner that ensures the safety of everyone on site.

We may also choose to send more people to certain jobs to help tasks to be completed quicker. An example of this could be, depending on how busy we are, having 2 people on a certain job for the first few weeks but then, in order to finish the job, having a full team turn up later on.

You can feel secure with the knowledge that whenever we quote a job, this is what you will be charged, no matter how many or few guys appear on site. The only times costs will change is when there are variations, either specified by the client, or advised by us as the contractor as a way of improving the job in hand.



How Do You Set Your Pricing?

Cost is always a point that requires some understanding. We, as a company, work towards fit-and-forget installations for our clients, so when a specification comes to us, we spend time breaking down the requirements and ensuring each area has been thought through.

We also ensure we have covered all the requirements and highlight areas that may have fallen short and need a little more attention paid.

For more information on how we set our pricing, see this article.



What Is An RCD?

RCD stands for Residual Current Device. It is a safety device that monitors the amount of current flowing through the live and neutral wires of an electrical circuit. If the current is not balanced or there is a sudden change in the flow, the RCD will trip and disconnect the circuit.

This helps to protect against electric shock and other potentially dangerous situations. The current regulations state that these are used for most new installations, with a few exceptions. Read more here…



What Is An MCB?

MCB stands for Miniature Circuit Breaker, which is a type of electrical protection device used to protect electrical circuits from damage caused by overloads or short circuits. It generally has a built-in switch that can be used to manually trip the circuit breaker in order to disconnect the circuit from the power supply.

What Is A Surge Protective Device?

A surge protective device (SPD) is a device designed to protect electronic equipment from voltage surges and spikes. SPDs can be used in industrial, commercial, and residential settings. 

Examples of why you would need an SPD include: to protect sensitive electronic equipment from electrical surges caused by lightning strikes, power outages, and other sources of power disruption, to prevent fire hazards from electrical overloading and to reduce energy costs by preventing power loads from becoming too high.



How Come Your Quote Varies From Another Quote I’ve Received?

When comparing quotes, you really need to compare apples with apples. There are varying degrees of companies out there, aiming to fulfil different clients’ requirements. The requirements will differ from project to project and so will the assistance you require, for example a small domestic job may be fulfilled by a registered domestic electrician, a business may require an NICEIC approved electrical company and more specific buildings, such as a church for example, may require a company with a greater understanding of working in this type of property.

You wouldnʼt ask a dentist for a diagnosis of a leg muscle issue, so itʼs the same process when picking the contractors to provide quotes for the work you require.

When receiving quotes for a project, best practice would be to try and get at least 3 prices from 3 different contractors who all have experience on the type of site your project would entail. This way, you will find prices comparable which will allow you to drill down on the quality or approach that suits you best.

For more information on why we charge what we charge, see this article.



How Can I Pay My Bills?

We prefer payments by direct bank transfers. We do have access to PayPal as well if you require to pay via a different method. On your invoices it shows our bank details and payment methods, along with the due dates.

Once the bills have been settled, we will send you the remaining paperwork for the job you have had done.

If you have any snags with the job, please highlight these to the project manager when you speak to them so they can get these sorted out before any issues with payments occur.



What Is Involved In An Electrical Rewire?

An electrical rewiring is typically a major renovation job involving the replacement of some or all existing electrical wiring in a home or business. They are complex projects requiring specialised tools and materials and, depending on the size and complexity of the project, can result in varying costs.

For more information on what’s involved in an electrical rewiring, the costing around it and more details around the process see this article.



Are LED Lights Cheaper To Run?

The cost savings of installing a LED light over a standard fitting can vary significantly depending on the type of fitting and the wattage of each light. Generally speaking, LED lights use about 75% less electricity than standard incandescent bulbs, so the savings will be substantial.

In addition, LED lights can last up to 25 times longer than standard bulbs, meaning you may need to replace them much less often. There are many more benefits to using LED lights, with these just being a couple listed.

What Does An Emergency Lighting Report Include?

When carrying out an emergency lighting report, it is essential to inspect the existing emergency lighting system, including the control gear and lighting fixtures, to ensure that all components are functioning correctly and in accordance with regulations.

Additionally, the report should include a survey of the building and its emergency lighting requirements, a summary of any repairs or upgrades that need to be made, and a recommendation for a proposed emergency lighting system.

More information on the Emergency Lighting Report can be found here.

Why Should You Have A Company Maintain Your Building’s Fire Alarm System?

When it comes to fire safety, there is no better way to protect your business than to have a company maintain your buildingʼs fire alarm system. Not only does regular maintenance ensure that your system is functioning properly, but it can also save you time and money in the long run.

Some of the reasons why you should have a company maintain your buildingʼs fire alarm system can be found here:

Why Choose A BAFE-Accredited Company?

Choosing a BAFE-accredited company over a non-BAFE-accredited company is a wise choice. BAFE-accredited companies have proven their commitment to customer safety by demonstrating they meet the necessary standards and have in place the correct management systems and processes.

This means they provide the highest quality of service and professional fire safety advice, design, installation, commissioning, maintenance, and repair. Furthermore, BAFE-accredited companies can be assured that their work meets the relevant standards, regulations, and codes of practice. This gives customers the added peace of mind that their fire safety equipment is installed and maintained to the highest standard. 

Find out more about the requirements to become a BAFE-accredited company here.

Why Use A Wireless Smoke Alarm System Instead Of Wired?

Wireless smoke alarm systems provide an easier and more cost-effective option for installing smoke alarms in your home or business compared to wired systems. Wireless smoke alarms are typically battery-operated, so they donʼt need to be hardwired into the electrical system of your home, eliminating the need for an electrician.

This makes them significantly easier to install and less expensive than wired smoke alarms. Wireless smoke alarm systems also provide more flexibility when it comes to placement. With a wired system, each alarm must be connected to the power source, and the wiring can be difficult to run through walls and ceilings. With a wireless system, each alarm is powered by batteries, making them much easier to install in difficult-to-reach places like attics and crawl spaces. 

In addition to the convenience and cost savings that a wireless smoke alarm system provides, it also offers added security. Since the alarms are battery-powered, they are not dependent on an external power source, so they will continue to work even if the electricity goes out. This is an important safety precaution, as smoke and fire can still occur during a power outage.



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